Miguel CortezTeam Leader- Customer service
Miguel Cortez, Mexico
Miguel is a system engineer specialized in getting the best outcome from computational resources performance, infrastructure security and load balancing as well as high availability environments. Miguel is customer-oriented and is naturally driven to exceed expectations and to continuously bring added-values to customers. He has been in the gaming industry for more than 10 years and occupied multiple IT positions both from a gaming machine standpoint and infrastructure design and optimization. He is process-oriented and takes initiatives as well as actions such as preventive measures and continuous improvements. While being meticulously when in problem solving phase he keeps the focus on overall objectives and achievements. He is highly skilled in supporting others’ weaknesses and promoting their strengths while putting restless efforts to make out of each team member a top performer.